Don't see your question answered here? Visit our Help Desk and submit a ticket.

Q1. Why did employees not populate into a payroll cycle?

AlayaCareAlex Administrator admin
edited October 18 in Payroll FAQs

Check out this short video:

For a detailed written breakdown, see below:

If your organization runs payroll by employee Groups/Departments, this behavior is due to the Employee’s profile not being configured to any Groups/Departments.

 To check this, go to the Employee’s profile > Demographics > then scroll down to find the Group/Department fields and check if they are populated with the Groups/Departments configured in the Payroll Period.

If not, update the Employee profile with the correct Groups/Departments. Then, re-generate the Payroll in the Payroll Period > Payroll Run & Export, by either:

  • Deleting the payroll run and click “Run Payroll” for a fresh payroll run. OR
  • If your payroll has already been submitted, click “Re-run” to apply Post-Period Adjustments.


If issue is not resolved after going through the steps in this guide, please search through Zendesk articles or have your super user submit a Zendesk ticket.

For a full list of FAQs related to Payroll, check out this post.

💡 Support Tip: You can troubleshoot the issues explored in this post in your staging environment


Help us improve! Was this FAQ helpful?

Q1. Why did employees not populate into a payroll cycle? 0 votes