Q1. Why did employees not populate into a payroll cycle?
Check out this short video:
For a detailed written breakdown, see below:
If your organization runs payroll by employee Groups/Departments, this behavior is due to the Employee’s profile not being configured to any Groups/Departments.
To check this, go to the Employee’s profile > Demographics > then scroll down to find the Group/Department fields and check if they are populated with the Groups/Departments configured in the Payroll Period.
If not, update the Employee profile with the correct Groups/Departments. Then, re-generate the Payroll in the Payroll Period > Payroll Run & Export, by either:
- Deleting the payroll run and click “Run Payroll” for a fresh payroll run. OR
- If your payroll has already been submitted, click “Re-run” to apply Post-Period Adjustments.
For a full list of FAQs related to Payroll, check out this post.
💡 Support Tip: You can troubleshoot the issues explored in this post in your staging environment
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