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Why did employees not populate into a payroll cycle?

AlayaCareAlex Administrator admin
edited January 10 in Payroll FAQs

Check out this short video:

For a detailed written breakdown, see below:

If your organization runs payroll by employee Groups/Departments, this behavior is due to the Employee’s profile not being configured to any Groups/Departments.

 To check this, go to the Employee’s profile > Demographics > then scroll down to find the Group/Department fields and check if they are populated with the Groups/Departments configured in the Payroll Period.

If not, update the Employee profile with the correct Groups/Departments. Then, re-generate the Payroll in the Payroll Period > Payroll Run & Export, by either:

  • Deleting the payroll run and click “Run Payroll” for a fresh payroll run. OR
  • If your payroll has already been submitted, click “Re-run” to apply Post-Period Adjustments.

💡 Support Tip: You can troubleshoot the issues explored in this post in your staging environment


If issue is not resolved after going through the steps in this guide, please search through Zendesk articles or have your super user submit a Zendesk ticket.

For a full list of FAQs related to Payroll, check out this post.


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