Why is the Mobile App clocking out my nurses, caseworkers etc.?
Check out this short video:
On the AC Cloud Desktop App, go to Settings > System Settings > General
And scroll down until you find Session Duration (In Minutes):
Here, you set the appropriate time duration (for example: 60 minutes, 120 minutes etc.). For example, if sessions usually last 60 minutes, set the duration for longer so that the app does not clock your employees out.
For more information on system settings, check out this Support Article: What are the different System Settings in AlayaCare?
💡 Support Tip: You can troubleshoot the issues explored in this post in your staging environment
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If issue is not resolved after going through the steps in this guide, please search through Zendesk articles or have your super user submit a Zendesk ticket.
For a full list of FAQs related to Care Planning & Delivery, check out this post.
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