Care Management & Delivery FAQ Masterlist

AlayaCareAlex

Here is a list of all current FAQs related to Care Management & Delivery. Click on any of the links below to be taken directly to the answer.

Please use this document as a troubleshooting reference guide. If issue is not resolved after going through the steps in this guide, please search through Zendesk articles or have your super user submit a Zendesk ticket.

💡 Support Tip: You can troubleshoot the issues below in your staging environment

General Questions

• How do I enable mobile workers to see Care Plans? 
• Why can users see form history when the 'pre-populate with the most recent form' is not enabled in the form?  
• Why is the App clocking out my nurses, caseworkers etc.? 
• How do I upload visit attachments for clients? 
• How do I generate a new client batch? 
• How do I use custom templates for client batch exports? 
• How do I add an Infusion site on web?  
• I need to see interventions report for visits not linked to a form, how do I do this?

485 Issues

This post will answer the following questions:

• I'm getting a 500-server error when trying to view 485. In the error message it has the URL for API clinical, what does this mean?
• Why are equipment/supplies populating into the 485 for discharged service?
• Why are the equipment and supplies not populating into a 485? 

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