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Q1. Why did employees not populate into a payroll cycle?
Check out this short video: For a detailed written breakdown, see below: If your organization runs payroll by employee Groups/Departments, this behavior is due to the Employee’s profile not being configured to any Groups/Departments. To check this, go to the Employee’s profile > Demographics > then scroll down to find…
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Q2. Why are visits not included in payroll?
Check out this short video: For a detailed written breakdown, see below: Case 1 - The Visit was not approved at the time payroll was run To check this, view the Visit’s details > View Revisions > List, Note the most recent date/time the “approval_status” value was updated to “True.” Then, in the same Payroll Period…
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Q3. Why is a premium not included in payroll?
Check out this short video: For a detailed written breakdown, see below: Case 1 – Calculated Premiums Calculated Premiums such as Mileage are automatically calculated and applied upon Payroll generation. If a certain Calculated Premium is missing in the payroll run, it is likely that it was not added to the Payroll Period.…
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Just some ideas and thoughts for Layla:
Client Data Retrieval: If we need specific data on a patient or want to look up a client's care history, we could ask Layla. For example, "Layla, can you show me Testing Testing's medication history for the last six months?" Analytics and Reports: Leveraging Layla for data insights. "Layla, can you generate a report on…
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Password & Security Strengthening Troubleshooting Guide
AlayaCare is in the process of rolling out stronger user password requirements and security updates for non-SSO configured customers to further enhance the safety of your AlayaCare environment. For more information on that process, please see this post: Below, is a troubleshooting guide for Password & Security…
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Client Explore Examples
In this post, you will see some examples of the data available in the Client Explore. For FAQs on Explores in DE 2.0, see this post. Client Admission Dates, Discharge Dates, and Historical Status on a Client's profile Progress Notes created and submitted by caregivers Client Contacts such as Doctors and Family Members…
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Invoice Item and Payroll Item Explore Examples
In this post, you will see some examples of the data available in the Invoice Item and Payroll Item Explore. For FAQs on Explores in DE 2.0, see this post. All Premiums charged to a client during a specific period and the total amount Billed Volume, including the total invoiced amount per service provided Total hours paid…
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Employee and Employee Historical Explore Examples
In this post, you will see some examples of the data available in the Employee and Employee Historical Explore. For FAQs on Explores in DE 2.0, see this post. All User access within your AlayaCare production environment Employee notes Employee status on any given date 🤝 Community Tip: If you want to make a picture or GIF…
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Service and Service Code Explore Examples
In this post, you will see some examples of the data available in the Service and Service Code Explore. For FAQs on Explores in DE 2.0, see this post. Bill Codes and Bill Rates Active Services (irrespective of whether they have a Visit Scheduled or not). 🤝 Community Tip: If you want to make a picture or GIF bigger, simply…
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Visit Explore Examples
In this post, you will see some examples of the data available in the Visit Explore. For FAQs on Explores in DE 2.0, see this post. Daily activities/Interventions associated with each visit Visits that are part of a recurring schedule Total hours per week or month per client Details of the first ever scheduled visit for…