Here is a list of all current FAQs related to Billing. Click on a link to be taken directly to the answer. If issue is not resolved after going through the steps in this guide, please search through Zendesk articles or have your super user submit a Zendesk ticket. 💡 Support Tip: You can troubleshoot the issues below in…
Check out this short video: For a detailed written breakdown, see below: There’s no way to undo any transactions made in error. However, you can balance the amount by adding a reversing transaction to the client’s profile: First, go to the Client’s Balance & Transactions page and review the transaction(s) that you want to…
Check out this short video: For a detailed written breakdown, see below: There are several reasons that may lead to a Visit not being included on an Invoice. Reason 1 - The Visit has not been approved. To check this, view the Visit’s details > Time approval, if the Approval Status is not set to “Approved,” then the Visit…
Check out this short video: For a detailed written breakdown, see below: The most common scenario is that the Client was not in Active status while the Billing Premium was effective. To check this, go to the Client’s profile > Overview > Status History and note the dates during which the Client’s “Active” or “On Hold”…
Check out this short video: For a detailed written breakdown, see below: Check to see if a main phone number has been added to the client contact. In AlayaCare, for a client contact to show as an option for Billing Contact, their main phone is needed. To add a phone number to a client contact, visit the Client Profile >…
Check out this short video: For a detailed written breakdown, see below: Check if Billing Contacts are the same: Check the Services and make sure the Billing contacts are the same on each service. In AlayaCare, if Services have different Billing Contacts, separate Invoices will be created. To have a single Invoice generate…
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