Here is a list of all current FAQs related to Payroll. Click on a link to be taken directly to the answer. If issue is If issue is not resolved after going through the steps in this guide, please search through Zendesk articles or have your super user submit a Zendesk ticket. 💡 Support Tip: You can troubleshoot the issues…
Check out this short video: For a detailed written breakdown, see below: If your organization runs payroll by employee Groups/Departments, this behavior is due to the Employee’s profile not being configured to any Groups/Departments. To check this, go to the Employee’s profile > Demographics > then scroll down to find…
Check out this short video: For a detailed written breakdown, see below: Case 1 - The Visit was not approved at the time payroll was run To check this, view the Visit’s details > View Revisions > List, Note the most recent date/time the “approval_status” value was updated to “True.” Then, in the same Payroll Period…
Check out this short video: For a detailed written breakdown, see below: Case 1 – Calculated Premiums Calculated Premiums such as Mileage are automatically calculated and applied upon Payroll generation. If a certain Calculated Premium is missing in the payroll run, it is likely that it was not added to the Payroll Period.…