Billing FAQ Masterlist

AlayaCareAlex

Here is a list of all current FAQs related to Billing. Click on a link to be taken directly to the answer.

If issue is not resolved after going through the steps in this guide, please search through Zendesk articles or have your super user submit a Zendesk ticket.

💡 Support Tip: You can troubleshoot the issues below in your staging environment



• How do I reverse a Transaction made to the Client’s Balance and Transactions page? 
• Why is a Visit not included in an Invoice? 
• Why is a Billing Premium not included on an Invoice? 
• Why is a Client/Client contact not showing as an option when selecting a Billing Contact? 
• Why do I have multiple Invoices for a single Client in one Billing Period? 

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